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We made sure we have a module for every part of your ServiceNow release process.
We made sure we have a module for every part of your ServiceNow release process.
We made sure we have a module for every part of your ServiceNow release process.
AutomatePro Privacy Policy
Last Updated: July 04, 2024
This Privacy Policy tells you what to expect us to do with your personal information.
This Privacy Policy applies to the personal information and data collected by AutomatePro when you interact with our websites, product and services, and any other sites or services that link to this Privacy Policy, or otherwise interact with us (for example by attending our events or premises).
We refer to all AutomatePro products, services, and websites as “Services” in this policy.
AutomatePro reserves the right to update or change this Privacy Policy from time to time.
If we make material changes to this Privacy Policy, we will notify you through an appropriate online notice or other means (which may include, if we have your contact details, notification by email) and obtain your consent if and where required by applicable law. We ask that you review the Privacy Policy periodically to stay informed about any updates or changes that we may have made.
You can see when this Privacy Policy was last updated by checking the “Last Updated” date displayed at the top of this Privacy Policy.
Post
Attention: Data Protection Officer
AutomatePro Ltd, Rex House, 4-12 Regent Street, London, SW1Y 4RG, GB
We collect information about you when you input it into the Services or otherwise provide it directly to us.
We collect information about you when you input it into the Services or otherwise provide it directly to us, for example when submitting a form on our website, registering for an event, or completing a survey.
Account Information
We collect information about you when you register for an account, create or modify user information, or set preferences. For example, you provide contact information as part of our support and training services and have the option of adding additional information including a photo and job title to your profile.
Payment Information
We collect payment and billing information when you purchase paid Services. For example, we may require a billing address and contact information for a billing representative.
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
Usage Data
We collect information about your use of our Services including search terms, date and time of your interactions, and pages visited.
Device and Connection Information
We collect information about your device when accessing our websites, including your operating system, browser type, IP address, URLs of referring/exit pages, and usage patterns.
Cookies and Other Tracking Technologies
When you visit our websites, we collect information automatically using tracking technologies such as cookies. For more information about our use of cookies, please see our Cookie Policy which includes information on how to control or opt out of these cookies.
We may receive information about you from other Service users, from third-party services, from our related companies, social media platforms, public databases, and from our business partners.
We may combine this information with information we collect through other means described above to update, expand or provide you with more tailored information about our Services.
Affiliated Companies
We may receive information about you from other companies owned or operated by us.
Partners
We may receive information about you from our business partners providing Services on our behalf, for example they may provide your registration information for events.
Third Party Providers
We may receive information about you from third party providers of business information and publicly available sources including social media platforms. We also use third parties for reporting and analytics to measure the effectiveness of our Services, and to identify areas for improvement.
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites.
We use your contact information to send transactional communications via email and within the Services about billing, account management, technical notices, security alerts, providing customer support, and other administrative matters
We use usage data and your feedback to identify trends and usage patterns that help improve our Services. For example, we analyse aggregated data from the Subscription Service about the ServiceNow versions interacted with and the types of interaction or validations executed.
We use your contact information to send promotional communications and information that may be of specific interest to you including information about event registrations.
We use information about you and your Service use to verify accounts, to detect, prevent, and respond to potential security incidents, and to protect against other unauthorized activity including violations of Service policies.
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
We may share Personal Data with our third party service providers to support our Services. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including appropriate security and confidentiality procedures designed to protect your information.
We work with third parties who provide consulting, sales, support, and technical services to deliver and implement customer solutions around the Services. We may disclose your information to these third parties in connection with their services, such as to assist with billing and collections, and to provide localized support. We may also disclose information to these third parties where you have agreed to that disclosure.
We disclose information we collect to affiliated companies and, in some cases, to prospective affiliates. Affiliated companies are companies owned or operated by us. The protections of this Privacy Policy apply to the information we disclose in these circumstances.
We may disclose or transfer information we collect under this Privacy Policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information.
We reserve the right to disclose information about you to a third party if we believe that sharing is reasonably necessary to
(a) comply with any applicable law, regulation, legal process or governmental request, or
(b) enforce our agreements, policies and terms of service; or
(c) protect the security or integrity of our products and services; or
(d) protect AutomatePro, our customers or the public from harm or illegal activities; or
(e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
We use appropriate technical and organizational measures to help protect your Personal Data collected through our Services from unlawful access, use or disclosure. AutomatePro personnel and Service Providers with access to personal information collected through our services are required to keep such information confidential and secure.
How long we keep information we collect about you depends on the type of information and how we collect and store it. After a reasonable period of time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
